What should I do if gambling is becoming a problem?

Activate self-exclusion or a time-out right away. Then reach out to us via 9p99's 24/7 live chat or by emailing support@9p99.lat. Our team is always ready to provide the right support.

For Ages 21+

9p99 Responsible Gambling — Keep the fun within limits

Let gambling be a source of enjoyment, not anxiety. 9p99 always wants you to play mindfully, safely, and in control.

21+

Our Commitment

9p99 believes entertainment is truly enjoyable only when done responsibly. Online betting and casino games are a leisure activity — but if they go beyond control, they can have a negative impact on personal, family, and financial life.

We want to remind all our users: gambling is a form of entertainment, not a source of income. At 9p99, you will find various tools and features to help you maintain healthy and balanced habits.

Our platform is for those aged 21 and above only. Minors are strictly prohibited from opening accounts and participating in games. If you see any child or teenager using this site, please notify our support team immediately.

Key Tools for Responsible Gambling

Self-Exclusion

Decide for yourself how long to keep your account closed. From short breaks to long-term self-exclusion — this feature is easy to use on 9p99.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, you cannot deposit more than your predetermined amount.

Time-Out Feature

If you are tired or under mental stress, take a temporary break. During a time-out, logging in or placing bets is completely disabled.

Betting History Review

View detailed records of your transactions and bets at any time. Stay aware by reviewing your spending patterns.

Minor Protection

9p99 strictly enforces the 21+ age limit. Proof of age is mandatory during account verification. Protect children from accessing your device.

Support Assistance

If gambling feels like it is becoming a problem, contact 9p99's 24/7 live chat or email today. We speak Bengali.

How to Set Limits

Activate Self-Exclusion

Go to Account Settings, open the "Responsible Gambling" section, and choose your self-exclusion duration. Once activated, it cannot be cancelled before the set period ends — this is for your own protection.

Set a Deposit Limit

Decide your weekly or monthly budget and set your deposit limit accordingly. Decreasing a limit takes effect immediately; increasing one takes effect after 48 hours.

Choose a Time-Out

If you need a short break, choose a time-out ranging from 24 hours to several weeks. No financial activity on your account is possible during this period.

Review Your Betting History Regularly

Review your spending history at least once a week. Knowing how much time and money you are spending helps you make informed decisions.

Contact Support

9p99's support team is available 24 hours a day, 7 days a week. Reach us via live chat or by email at [email protected]. Assistance is available in both Bengali and English.

Warning Signs of Problem Gambling

If you notice the following signs in yourself or someone close to you, it is time to seek help.

Spending beyond your budget and accumulating debt.
Repeatedly placing more bets to recover losses.
Hiding your gambling from family or friends.
Wanting to stop gambling but being unable to.
Neglecting work, studies, or daily responsibilities.
Feeling restless or anxious when unable to gamble.
Borrowing money from others to fund gambling.

If you notice these signs, do not blame yourself. Seeking help is a sign of strength. Contact 9p99 via live chat or at [email protected] — we are here for you.

Build Healthy Gambling Habits

Keep the following simple guidelines in mind before playing on 9p99. Following them helps keep gambling enjoyable and reduces the risk of it becoming a problem.

Set a budget in advance

Decide how much you will spend per session beforehand and stick to that limit.

Track your time

Keep an eye on how long you are playing. Take regular breaks instead of sitting for long periods.

Don't play under stress

Avoid placing bets when you are angry, sad, or under mental stress — it is hard to make good decisions in that state.

Don't try to chase losses

The urge to place more bets to recover losses is dangerous — take a break instead.

Remember, betting on 9p99 is a leisure experience. If it feels like it is going beyond entertainment, contact support immediately or activate self-exclusion.

Play mindfully, enjoy the experience

Use 9p99's responsible gambling tools and enjoy your favourite games with peace of mind. We are always here to help.

Questions About Responsible Gambling

After logging in, go to Account Settings and open the "Responsible Gambling" section. There you can set a daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately.

No, self-exclusion can be set for various durations. However, once activated it cannot be cancelled before the set period ends. For long-term exclusion, please contact our support team.

While a time-out is active, you will not be able to log in, place bets, or make deposits. Your account and balance remain completely safe — everything returns to normal once the period ends.

9p99 strictly follows a policy of 21 years of age or older. Proof of age is mandatory during account verification. This platform is strictly prohibited for minors.

Activate self-exclusion or a time-out right away. Then reach out to us via 9p99's 24/7 live chat or by emailing [email protected]. Our team is always ready to provide the right support.

When gambling is purely for entertainment — within a budget, without stress, and without interfering with family or social responsibilities — you can say you are gambling responsibly. Ask yourself these questions regularly.