Protecting your information is our responsibility

1 Introduction & Overview

9p99 is a trusted online betting and casino platform in Bangladesh. When you use our website, create an account, or use our services, some of your personal information comes to us. This privacy policy explains how we collect that information, what we use it for, how long we keep it, and who we share it with.

Please read this policy carefully. Continuing to use 9p99's services means you accept the terms of this policy. Our services are for people aged 21 and above only.

2 Information We Collect

9p99 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. This information falls into the categories listed below:

2.1 Identity Information

• Your full name and username
• Date of birth (for age verification — our services are for ages 21+ only)
• National ID or passport number (for identity verification when required)
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Deposit and withdrawal history
• Wallet balance and transaction records

2.3 Usage & Technical Information

• IP address, device type, and operating system
• Browser type and version
• Time of arrival and departure from the site, pages visited, and click patterns
• Session cookies and preference settings
• Gaming activity history and betting patterns

2.4 Communication Information

• Live chat messages and support ticket contents
• Complaints or requests sent via email
• Information provided in feedback forms

3 How We Collect Information

9p99 may collect your information in various ways:

• Directly provided information: When you open an account, update your profile, or contact our support team.
• Automatically collected information: Through cookies, log files, and tracking technologies while you browse our site.
• Transaction processing: From the payment gateway when making a deposit or withdrawal via bKash, Nagad, Rocket, or Upay.
• From third parties: Limited information from authorized service providers for identity verification.

4 How We Use Your Information

9p99 uses your information only for specific, legitimate, and transparent purposes. These are:

4.1 Service Delivery & Operations

• Creating and managing your account
• Running betting, casino games, and other services
• Processing deposit and withdrawal transactions (minimum deposit ৳500, minimum withdrawal ৳800)
• Managing welcome bonuses and rewards programs

4.2 Security & Fraud Prevention

• Verifying identity and ensuring account security
• Detecting and preventing suspicious activity
• Blocking unauthorized access
• Helping prevent money laundering and financial crime

4.3 Responsible Gaming Support

• Monitoring your gaming habits and providing support if signs of a problem are detected
• Carrying out self-exclusion or limit-setting requests
• Keeping responsible gaming tools active

4.4 Communication & Support

• Responding to support requests (24/7 live chat and email)
• Sending important account or security notifications
• Informing you about policy changes

4.5 Service Improvement

• Analyzing user experience to improve the site
• Identifying and resolving technical issues
• Testing new features

5 Sharing & Disclosure of Information

9p99 never sells your information. However, sharing limited information may be necessary in certain situations:

5.1 Service Provider Partners

We work with certain trusted third parties who perform specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, cloud hosting, and data analytics. These partners are obligated to act under our instructions and may not use your information for their own purposes.

5.2 Game Software Providers

Our game providers including Pragmatic Play, Spribe, JILI, and PG Soft process some minimal technical information (such as session data) to run the games. Detailed personal identity information is not shared with them.

5.3 Legal Obligations

We may have a legal obligation to disclose information required to comply with valid instructions from legal authorities, court orders, or investigations. In such cases, we provide only the minimum information necessary.

5.4 Business Transfers

If 9p99's business structure changes in the future (such as a merger or acquisition), your information may be transferred to the new entity. In that case, we will notify you in advance.

6 Cookies & Tracking Technologies

9p99 uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the site — such as maintaining login sessions and security checks.
• Preference cookies: To remember your language, theme, or other preferences.
• Analytics cookies: To understand which parts of the site are used most — entirely anonymously.

6.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

7 Data Retention & Security

7.1 Retention Period

We retain all relevant information while your account is active. Even after an account is closed, certain information may need to be kept for a set period to meet legal obligations. Financial transaction records are retained for the long term as required for audit and legal purposes.

7.2 Security Measures

9p99 uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encryption of stored data
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Staff security training and strict access controls
• Two-Factor Authentication

8 Your Rights

You have the following rights regarding your personal information at 9p99:

8.1 Right to Access & Review

You may request to know what information we hold about you. After verification, we will provide full details within a set timeframe.

8.2 Right to Correction

If any information in your profile is incorrect or outdated, you may request that it be updated. Keeping accurate identity information is also important for your account's security.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object to your information being used for marketing or promotional communications. We will act on such requests immediately.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us. After verifying your identity, we will process your request as quickly as possible.

9 Protection of Minors

All services at 9p99 are strictly for people aged 21 and above. We do not knowingly collect or process information from any minor.

Age verification is completed at the time of registration. If a user opens an account with a false age and this comes to our attention, the account will be closed immediately and all related information will be deleted.

If you suspect a minor in your household is using this site, please inform us immediately.

10 Third-Party Links & Services

The 9p99 platform may occasionally have connections to third-party games or services. These third parties have their own privacy policies over which we have no control. We therefore recommend reading their policies before using those services.

Our payment partners (bKash, Nagad, Rocket, Upay) operate under their own terms and privacy policies. When using their platforms for transactions, their policies also apply.

11 Policy Changes & Updates

9p99 reserves the right to update this privacy policy when necessary. For significant changes, we will send a notification to your registered email and clearly announce it on the site.

The date of any change will always be shown at the top of this page as "Last Updated". Continuing to use the site after a change means you accept the new policy.

If you do not agree with any change, please stop using your account immediately and inform our support team.

12 International Data Transfers

Our servers and data processing facilities may be located in various countries. When transferring information, we ensure that the level of protection in the destination country is equivalent to or greater than our own standards.

For international transfers, we ensure contractual safeguards and work only with trusted partners.

13 Contact Us

If you have any questions, comments, or requests about this privacy policy, our support team is always ready to help.

• Live Chat: Available directly on the site 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English